Customer notification in case of high utilisation
With its warning notice for extended waiting times during high utilisation, OIDO ensures transparency, trust and customer satisfaction – while also supporting smoother operations.
Initial situation
During busy periods in restaurants or at peak times, the number of open orders increases rapidly. The kitchen or staff cannot always process orders at the usual speed. However, customers expect short waiting times and are quickly disappointed when their order is delayed – especially if they are not informed in advance. This can lead to dissatisfaction, complaints and negative reviews.
Objective
- Transparent communication of expected waiting times to customers.
- Proactive information as soon as longer waiting times are foreseeable.
- Avoid frustration and incorrect orders by setting realistic expectations.
- Reduce the workload for staff by minimising queries about waiting times.
Solution through functionality
The OIDO online shop continuously monitors how many open orders are still to be processed.
As soon as a specified number of open orders, which can be defined in the settings, is exceeded, a warning message appears in the menu for customers regarding longer waiting times.
The message is placed prominently and clearly before the customer completes a new order.
The threshold at which the message is displayed can be individually adjusted by the operator to suit their own business and capacities.
How to set up the warning message:
Results & effects
Transparent customer information: Customers know immediately that there may be longer waiting times when placing their order.
Better customer satisfaction: Honest and timely communication allows customers to make informed decisions, which increases trust.
Fewer complaints: Surprises or annoyance about delayed orders are significantly reduced.
Reduced workload for service staff: Staff have to answer fewer queries about waiting times and can concentrate more on processing orders.
Dynamic adaptability: The individually adjustable warning threshold enables optimal use in different company sizes and scenarios.
Would you prefer to see OIDO in action? Simply arrange a consultation appointment via video conference with our team.
