Internal notification function for open orders

Automatic internal email notifications for open orders increase reliability and service orientation in the OIDO online shop. This prevents critical delays and sustainably increases customer satisfaction.

When operating an online shop, especially in the catering or retail sector, it can happen that incoming orders are overlooked, forgotten or accidentally not processed in time by staff. This leads to longer waiting times for customers, a poor service experience and, in the worst case, cancellations or dissatisfaction on the part of the customer. Failure to notify staff or delays in doing so can exacerbate such problems.

• Ensure that all orders are processed promptly.
• Automatically remind staff when an order has been left unattended for too long.

• Avoid long waiting times and improve customer service.
• Reduce sources of error and increase operational reliability.

The OIDO online shop automatically monitors all incoming orders.

If an order remains unprocessed for more than 10 minutes after receipt, the system triggers an automatic internal email notification.

The email is sent to the relevant address(es) within the company, indicating that an order has not yet been processed and now requires attention.

This allows staff to react quickly and process the order before delays occur for the customer.

General settings | OIDO HELP

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Shorter response times: Orders are processed faster and waiting times for customers are reduced.

Improved service quality: Customers experience a reliable and efficient ordering process.

Fewer claims: Thanks to early warnings, errors and customer dissatisfaction can be significantly reduced.

Optimised processes: Staff are automatically alerted to critical situations, which improves internal processes.

Better reviews and customer loyalty: Smooth and fast service increases customer satisfaction and the likelihood of repeat orders.