The Café bar

Cafe de Finca, Castelldefels, Spain

Cafe de Finca is a small café with a large terrace in the heart of Castelldefels, Spain. Since opening in 2009, Cafe de Finca has become a popular spot for locals, visitors and business people alike.

It was important to Cafe de Finca that their customers did not need to download an app or register. The trial process began with the installation of one tablet in the kitchen and one at the bar, the placement of QR codes and a brief introduction for staff.

OIDO online shop as an alternative to queuing

Once installation was complete, Cafe de Finca offered its guests the convenience of ordering from their tables indoors and outdoors via the OIDO online shop as an alternative to queuing. Since then, many customers have been using the service and paying conveniently by credit card, Apple Pay or Google Pay via their own mobile phones.

Customers can track their order on their mobile phone display and see when it is ready for collection. The kitchen and bar receive the order on their screen and can fulfil it immediately.

When there are many orders at the same time, OIDO alerts customers to the increased demand. This function can be configured.

Kundenhinweis bei hoher Auslastung

Mit dem automatisch angezeigten Hinweis für verlängerte Wartezeiten bei hoher Auslastung sorgt OIDO für mehr Transparenz und Kundenzufriedenheit

Create your own online businessOIDO-TEAM

Customers feel like they are in the fast lane because they don't have to focus on waiting.

By using the OIDO online shop, Cafe de Finca has succeeded in relieving customers of the stress caused by queuing and watching their order progress. Customers responded positively to the opportunity to spend their waiting time in a relaxed manner.

During the test process, Cafe De Finca noticed that acceptance was steadily increasing. Customer feedback was positive, the OIDO online shop is easy to use and customers save time when ordering and paying.

This is an excellent example of how digitalisation can improve the customer experience while offering businesses a more efficient system.

You can find more information about OIDO's pick-up service here:

Click & Collect-Funktion im OIDO-Onlineshop

Die Click & Collect-Funktion im OIDO-Onlineshop bietet die optimale Kombination aus Onlinebestellung und flexibler, schneller Abholung vor Ort.

Create your own online businessOIDO-TEAM